Privacy policy

This policy explains how Truxel Infotech (“we”, “us”) handles personal information collected through this website and in the course of providing our services. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

When you use our contact form or get in touch with us, we collect the details you choose to give us: your name, email address, phone number, company name, the number of staff who use a computer, and your message.

When you become a client, we also hold the information needed to deliver our services, such as contact details for your staff and details of your IT systems.

How we use it

• To respond to your enquiry.
• To provide, manage and support the services you engage us for.
• To send you communications about those services.
• To meet our legal obligations.

We do not sell personal information.

Cookies and analytics

This website does not use advertising or tracking cookies, and does not run analytics. Our hosting provider may process technical information such as IP addresses in order to deliver and protect the site. Messages sent through the contact form are delivered to us by Web3Forms, a form-handling service.

Who we share it with

We share personal information only with service providers who help us operate, such as hosting and email providers, and only as far as they need it to do that work. Some of these providers may store or process information outside Australia.

Keeping it secure

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure, and to delete or de-identify it when we no longer need it.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Email [email protected] with any privacy question or request.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.