Hands-on engineers for desks, server rooms and data centres
When hardware fails or needs installing, our engineers do the physical work, from a single faulty PC to racking and cabling in a data centre.
Engineers who do the physical work. From a failed laptop at a desk to racking, cabling and server swaps in a data centre.
Some IT work can’t be done remotely. A failed drive has to be replaced, a new switch has to be racked and cabled, and a server has to be swapped without taking the business down. Our engineers do that hands-on work in offices, server rooms and data centres, and arrive prepared.
Hands-on engineers. Real people on site in offices, server rooms and data centres.
Data centre ready. Racking, cabling and swaps done within each facility’s procedures.
Any brand, best fit. Vendor-neutral advice on what to buy and where to buy it.
Looked after for life. From delivery and setup to warranty, repair and secure disposal.
What you get. Every part of Hardware & Data Centre Support, grouped by the job it does.
Repair and replace
When something fails, repaired or replaced fast.
Break-fix repairs
Faulty PCs, laptops, servers, printers and network gear diagnosed, repaired or replaced.
Component replacement
Memory, hard drives and motherboards replaced in PCs and servers.
Server replacement
Servers swapped and brought back into service, planned around your hours.
Server rooms and data centres
The physical work behind your network.
Racking and stacking
Network and storage devices mounted and racked.
Cabling and patching
Structured cabling with tidy, labelled cabinets.
Network devices
Routers, switches and interface devices installed and configured.
Remote hands
Engineers on site to check, reseat, restart, swap and report, to your instructions.
Buy and manage hardware
The right equipment, ready to use, and tracked for life.
Hardware procurement
Vendor-neutral advice, sourced from whichever manufacturer suits the job.
Delivered ready to use
Devices configured, tagged and set up before they reach the desk.
Lifecycle and disposal
Warranties tracked, replacements planned, and retired devices wiped securely.
Four steps, start to finish. You always know which one we’re on and what happens next.
Log the job
Tell us what failed or what needs installing, and where it is.
Plan and prepare
We confirm the scope, arrange site access, and source the parts before anyone travels.
We attend
An engineer arrives prepared and does the work with as little disruption as possible.
Done and documented
The work is tested, labelled and recorded, and we confirm it’s complete.
Asked before every first call. Straight answers, so you know where you stand before you talk to us.
Q.01
Do you work in data centres?
Yes, it’s a core part of what we do: racking, cabling, server and component replacement and remote hands, within each facility’s access and change procedures.
Q.02
Can you repair hardware without a managed agreement?
Yes. We take on one-off repair jobs as well as ongoing work, and agree the cost with you before we start.
Q.03
Are you tied to particular brands?
No. We’re vendor neutral and recommend whichever hardware suits the job, then support it whatever the badge on the front.
Q.04
What happens to our old equipment?
We securely wipe the drives, arrange responsible recycling, and record what was disposed of and when.