Real people who fix it, remotely or on site
Tell us what’s wrong and an experienced engineer works out the cause and fixes it as quickly as possible, over the phone, remotely, or at your desk.
Someone who picks up and fixes it. Experienced engineers who find the cause, fix it, and explain what happened in plain English.
When something stops working, your team needs a person, not a phone tree. Our helpdesk is staffed by engineers who fix the problem, most of the time in the same conversation, using secure remote tools. When it needs hands on, an engineer comes to you.
Engineers who pick up. No phone tree and no script, just someone who can fix it.
Fixed remotely, fast. Most issues solved in the same conversation.
On site when needed. Engineers at your desk, in Melbourne and nationally.
Every request tracked. Logged from first contact to fix, so nothing gets lost.
What you get. Every part of IT Support & Helpdesk, grouped by the job it does.
Get help
Every way your team can reach us, wherever they’re working.
Helpdesk
Phone, email or the support portal, answered by engineers rather than a script.
Remote support
Secure, logged remote sessions, with your staff member’s permission every time.
Onsite engineers
Hands-on help at your desk when a fix can’t be done remotely.
Support for remote staff
The same support at home, on the road or at a client site.
Fix what’s broken
The problems that stop people working.
Network troubleshooting
Wi-Fi, VPN, wired network and internet faults traced and fixed.
Printers and peripherals
Printers, scanners, docks, monitors and headsets set up and kept working.
Hardware and software faults
Corrupted setups repaired, systems reinstalled, and misbehaving software put right.
Stay ahead of it
Less firefighting, month after month.
New starter setup
Accounts, email, devices and access ready before a new person arrives.
Root causes fixed
When an issue keeps coming back, we find out why and fix that.
Straight advice
Clear answers on what to buy, fix or leave alone, with no product to push.
Four steps, start to finish. You always know which one we’re on and what happens next.
Tell us
Call, email or raise a ticket with what’s wrong and how urgent it is.
We prioritise
Your request is logged and prioritised by how much of the business it’s stopping.
We fix it
An engineer finds the cause and fixes it, remotely where we can and on site where we can’t.
We follow up
We confirm with you that it’s resolved, record the fix, and deal with the root cause if it’s likely to happen again.
Asked before every first call. Straight answers, so you know where you stand before you talk to us.
Q.01
How do we contact the helpdesk?
By phone, email or through the support portal. Urgent problems are best phoned through, so an engineer can start on them straight away.
Q.02
How quickly will you respond?
Requests are prioritised by impact: something stopping the whole business comes first. The response target for each priority is written into your agreement.
Q.03
Can you fix most things remotely?
Most everyday issues, yes: passwords, email, Teams, software, printing and performance. Hardware faults and physical network work get an engineer on site.
Q.04
Is remote support secure?
Our remote tools are encrypted, ask your staff member’s permission before connecting, and log every session.